Refund policy

 

We want you to feel confident when shopping with Cora Hearth. If you are not completely satisfied with your purchase, we accept eligible returns within 30 days of delivery.

Eligibility for Returns

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging where applicable.

Return requests must be submitted within 30 days of the delivery date.

Items that have been used, damaged after delivery, or returned without the required original packaging may not be eligible for a refund.

Change-of-Mind Returns

If you wish to return an item because you have changed your mind or no longer want the product, you are responsible for the return shipping costs.

Please contact us before sending any item back. We will provide return instructions and the applicable return address.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photographs of the item and its packaging.

For items damaged during transit, defective items, or items sent incorrectly, Cora Hearth will cover the applicable return or replacement costs.

Please do not return a damaged or incorrect item before contacting us.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, if any, may not be refundable for change-of-mind returns.

How to Request a Return

To request a return, please contact us with your order number and the reason for your return.

We will review your request and provide further return instructions if the return is eligible.